Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201201482 | Business Stream | charging method / calculation | Some upheld, recommendations | March 2014 |
| 201203012 | Business Stream | charging method / calculation | Some upheld, action taken by body to remedy, recommendations | March 2014 |
| 201203204 | University of Strathclyde | complaints handling | Upheld, recommendations | March 2014 |
| 201203365 | Glasgow City Council | parks, outdoor centres and facilities | Some upheld, recommendations | March 2014 |
| 201203395 | The City of Edinburgh Council | handling of application (complaints by opponents) | Not upheld, recommendations | March 2014 |
| 201204116 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Upheld, recommendations | March 2014 |
| 201204433 | Care Inspectorate | complaints handling | Not upheld, recommendations | March 2014 |
| 201204492 | Care Inspectorate | complaints handling | Some upheld, recommendations | March 2014 |
| 201204540 | Lothian NHS Board | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | March 2014 |
| 201204688 | Fife Council | applications, allocations, transfers & exchanges | Some upheld, recommendations | March 2014 |