Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201301808 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | April 2014 |
| 201301822 | Scottish Borders Council | handling of application (complaints by opponents) | Some upheld, no recommendations | April 2014 |
| 201301912 | Business Stream | incorrect billing | Not upheld, no recommendations | April 2014 |
| 201301943 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, no recommendations | April 2014 |
| 201302076 | Dumfries and Galloway Council | anti-social behaviour | Not upheld, no recommendations | April 2014 |
| 201302135 | Orkney Islands Council | aids for the disabled (incl blue badges), chronically sick & disabled acts 1970/72 | Not upheld, no recommendations | April 2014 |
| 201302144 | Fife Council | terminations of tenancy | Not upheld, no recommendations | April 2014 |
| 201302161 | Aberdeenshire Council | handling of application (complaints by opponents) | Upheld, recommendations | April 2014 |
| 201302324 | Dumfries and Galloway Council | policy/administration | April 2014 | |
| 201302406 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | April 2014 |