Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201204705 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Upheld, recommendations March 2014
201204779 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations March 2014
201204873 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations March 2014
201204944 Fife NHS Board clinical treatment / diagnosis Upheld, recommendations March 2014
201205200 Lothian NHS Board clinical treatment / diagnosis Some upheld, recommendations March 2014
201205348 Forth Valley NHS Board clinical treatment / diagnosis Upheld, recommendations March 2014
201205406 Falkirk Council neighbour disputes and anti-social behaviour Not upheld, no recommendations March 2014
201300241 The City of Edinburgh Council statutory notices Some upheld, recommendations March 2014
201300330 Dunedin Canmore Housing Ltd neighbour disputes and anti-social behaviour Not upheld, no recommendations March 2014
201300332 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, recommendations March 2014