Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201302423 | Scottish Borders Council | handling of application (complaints by opponents) | Not upheld, no recommendations | April 2014 |
| 201302466 | The City of Edinburgh Council | statutory notices | Upheld, recommendations | April 2014 |
| 201302473 | A Medical Practice in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | April 2014 |
| 201302499 | Lothian NHS Board | communication / staff attitude / dignity / confidentiality | Some upheld, no recommendations | April 2014 |
| 201302502 | Highland NHS Board | clinical treatment / diagnosis | April 2014 | |
| 201302659 | Scottish Prison Service | downgrading | Upheld, recommendations | April 2014 |
| 201302682 | Scottish Prison Service | complaints handling | Not upheld, no recommendations | April 2014 |
| 201302775 | Business Stream | meter size | Some upheld, no recommendations | April 2014 |
| 201302778 | Business Stream | incorrect billing | Not upheld, no recommendations | April 2014 |
| 201302781 | South Lanarkshire Council | neighbour disputes and antisocial behaviour | Not upheld, no recommendations | April 2014 |