Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201303897 | Scottish Prison Service | searching of prisoner, property and cell | Upheld, recommendations | April 2014 |
| 201303986 | Scottish Prison Service | policy/administration | Upheld, recommendations | April 2014 |
| 201304029 | North Lanarkshire Council | council tax | Not upheld, no recommendations | April 2014 |
| 201304080 | A Medical Practice in the Tayside NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | April 2014 |
| 201304087 | Scottish Prison Service | disciplinary charges - orderly room proceedings | Not upheld, no recommendations | April 2014 |
| 201304160 | East Lothian Council | council tax | Some upheld, no recommendations | April 2014 |
| 201304403 | Glasgow City Council | council tax | Not upheld, no recommendations | April 2014 |
| 201104865 | Perth and Kinross Council | handling of application (complaints by opponents) | Not upheld, no recommendations | March 2014 |
| 201200216 | Comhairle nan Eilean Siar | trading standards | Upheld, recommendations | March 2014 |
| 201200400 | South Ayrshire Council | continuing care | Upheld, recommendations | March 2014 |