Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201302816 | A Medical Practice in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Not upheld, recommendations | March 2014 |
| 201302991 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | March 2014 |
| 201303068 | The City of Edinburgh Council | policy/administration | Resolved, no recommendations | March 2014 |
| 201303091 | Scottish Prison Service | other | Not upheld, no recommendations | March 2014 |
| 201303149 | The Moray Council | handling of application (complaints by applicants) | Not upheld, no recommendations | March 2014 |
| 201303169 | Aberdeenshire Council | terminations of tenancy | Some upheld, recommendations | March 2014 |
| 201303185 | The City of Edinburgh Council | council tax | Some upheld, recommendations | March 2014 |
| 201303187 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | March 2014 |
| 201303335 | Greater Glasgow and Clyde NHS Board | complaints handling | Not upheld, no recommendations | March 2014 |
| 201303391 | South Ayrshire Council | repairs and maintenance | Not upheld, no recommendations | March 2014 |