Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201200392 Highland NHS Board clinical treatment / diagnosis Upheld, recommendations February 2014
201201571 Highland NHS Board clinical treatment / diagnosis Upheld, recommendations February 2014
201201658 Tayside NHS Board continuing care Not upheld, recommendations February 2014
201202828 Business Stream leakage Some upheld, recommendations February 2014
201203233 Tayside NHS Board communication, staff attitude, dignity, confidentiality Some upheld, recommendations February 2014
201203644 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2014
201203718 South Lanarkshire Council repairs and maintenance Not upheld, action taken by body to remedy, no recommendations February 2014
201203733 Falkirk Council noise pollution Some upheld, no recommendations February 2014
201204083 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2014
201204125 A Council special educational needs - assessment & provision Some upheld, recommendations February 2014