Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201205210 | South Lanarkshire Council | repairs and maintenance | Not upheld, no recommendations | February 2014 |
| 201205278 | Business Stream | policy/administration | Some upheld, recommendations | February 2014 |
| 201205286 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | February 2014 |
| 201205324 | Business Stream | leakage | Not upheld, no recommendations | February 2014 |
| 201205327 | Dumfries and Galloway NHS Board | complaints handling | Some upheld, recommendations | February 2014 |
| 201205328 | A Housing Association | neighbour disputes and anti-social behaviour | Some upheld, recommendations | February 2014 |
| 201300085 | A College | admissions | Upheld, recommendations | February 2014 |
| 201300224 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | February 2014 |
| 201300298 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | February 2014 |
| 201300402 | Loreburn Housing Association Ltd | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | February 2014 |