Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201204215 Dunedin Canmore Housing Ltd repairs and maintenance Some upheld, action taken by body to remedy, recommendations February 2014
201204216 Dunedin Canmore Housing Ltd repairs and maintenance Some upheld, action taken by body to remedy, no recommendations February 2014
201204363 Business Stream debt recovery / payment fees Not upheld, recommendations February 2014
201204438 A Dentist in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, recommendations February 2014
201204507 Highland NHS Board clinical treatment / diagnosis Not upheld, recommendations February 2014
201204511 Business Stream charging method / calculation Upheld, recommendations February 2014
201204561 Business Stream debt recovery / payment fees Some upheld, recommendations February 2014
201204877 Orkney NHS Board clinical treatment / diagnosis Upheld, recommendations February 2014
201204938 Aberdeenshire Council handling of application (complaints by opponents) Some upheld, recommendations February 2014
201205004 Lanarkshire NHS Board appointments/admissions (delay, cancellation, waiting lists) Not upheld, no recommendations February 2014