Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201300045 A Medical Practice in the Fife NHS Board area clinical treatment / diagnosis Not upheld, no recommendations August 2013
201300526 Lanarkshire NHS Board clinical treatment / diagnosis No decision reached August 2013
201004683 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2013
201103345 Lothian NHS Board clinical treatment / diagnosis Some upheld, recommendations July 2013
201103659 Aberdeenshire Council parking Some upheld, no recommendations July 2013
201103691 Ayrshire and Arran NHS Board communication, staff attitude, dignity, confidentiality Not upheld, no recommendations July 2013
201103929 The City of Edinburgh Council statutory notices Some upheld, recommendations July 2013
201104503 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations July 2013
201104506 Angus Council handling of application (complaints by opponents) Not upheld, no recommendations July 2013
201105094 West Lothian Council construction by developers/adoption of roads Some upheld, recommendations July 2013