Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201200304 Renfrewshire Council parking Not upheld, no recommendations July 2013
201200309 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations July 2013
201200419 Ayrshire and Arran NHS Board admission, discharge and transfer procedures Not upheld, recommendations July 2013
201200648 Scottish Borders Housing Association Ltd neighbour disputes and anti-social behaviour Not upheld, no recommendations July 2013
201200671 Scottish Prison Service earnings Not upheld, no recommendations July 2013
201200696 Ayrshire and Arran NHS Board clinical treatment / diagnosis Upheld, no recommendations July 2013
201200700 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2013
201200809 University of Strathclyde academic appeal/exam results/degree classification Not upheld, recommendations July 2013
201200873 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Some upheld, no recommendations July 2013
201200889 Orkney NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2013