Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201103345 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | July 2013 |
| 201103659 | Aberdeenshire Council | parking | Some upheld, no recommendations | July 2013 |
| 201103691 | Ayrshire and Arran NHS Board | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | July 2013 |
| 201103929 | The City of Edinburgh Council | statutory notices | Some upheld, recommendations | July 2013 |
| 201104503 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | July 2013 |
| 201104506 | Angus Council | handling of application (complaints by opponents) | Not upheld, no recommendations | July 2013 |
| 201105094 | West Lothian Council | construction by developers/adoption of roads | Some upheld, recommendations | July 2013 |
| 201200060 | Borders NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | July 2013 |
| 201200071 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Some upheld, no recommendations | July 2013 |
| 201200093 | South Lanarkshire Council | complaints handling | Not upheld, recommendations | July 2013 |