Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201205147 | Business Stream | complaints handling | No decision reached | August 2013 |
| 201205152 | Fife Council | applications, allocations, transfers & exchanges | Not upheld, recommendations | August 2013 |
| 201205188 | The City of Edinburgh Council | communication staff attitude and confidentiality | Upheld, recommendations | August 2013 |
| 201205252 | Business Stream | incorrect billing | No decision reached | August 2013 |
| 201205285 | South Lanarkshire Council | handling of application (complaints by opponents) | Not upheld, no recommendations | August 2013 |
| 201205354 | Scottish Prison Service | progression | Not upheld, no recommendations | August 2013 |
| 201205355 | Forth Valley NHS Board | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | August 2013 |
| 201300045 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | August 2013 |
| 201300526 | Lanarkshire NHS Board | clinical treatment / diagnosis | No decision reached | August 2013 |
| 201004683 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2013 |