Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201204517 Dumfries and Galloway NHS Board clinical treatment / diagnosis Some upheld, no recommendations July 2013
201204738 Castle Rock Edinvar Housing Association applications, allocations, transfers and exchanges Some upheld, no recommendations July 2013
201204755 Business Stream policy/administration Not upheld, no recommendations July 2013
201204767 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, recommendations July 2013
201204783 A Housing Association communication staff attitude dignity and confidentiality Some upheld, recommendations July 2013
201204872 Scottish Prison Service policy/administration Not upheld, no recommendations July 2013
201204913 Ayrshire and Arran NHS Board clinical treatment / diagnosis Upheld, recommendations July 2013
201204914 A Medical Practice in the Ayrshire and Arran NHS Board area clinical treatment / diagnosis Not upheld, no recommendations July 2013
201204986 Scottish Prison Service other Not upheld, no recommendations July 2013
201205160 University of Strathclyde academic appeal/exam results/degree classification Not upheld, no recommendations July 2013