Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201202359 The Highland Council building warrants: certificates of completion/habitation Upheld, recommendations July 2013
201202725 Orkney NHS Board clinical treatment / diagnosis Some upheld, recommendations July 2013
201202880 Highland NHS Board appointments/admissions (delay, cancellation, waiting lists) Upheld, recommendations July 2013
201202928 Tayside NHS Board clinical treatment / diagnosis Some upheld, recommendations July 2013
201202968 A Council policy/administration Some upheld, recommendations July 2013
201202994 Perth and Kinross Council local housing allowance and council tax benefit Some upheld, recommendations July 2013
201203025 South Lanarkshire Council maintenance and repair of roads Not upheld, no recommendations July 2013
201203034 Borders NHS Board appointments/admissions (delay, cancellation, waiting lists) Some upheld, recommendations July 2013
201203106 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Not upheld, no recommendations July 2013
201203158 Aberdeenshire Council handling of application (complaints by opponents) Not upheld, no recommendations July 2013