Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201204568 The City of Edinburgh Council statutory notices Not upheld, recommendations August 2013
201204575 Scottish Prison Service behaviour related programmes (including access to) Not upheld, no recommendations August 2013
201204591 Tayside NHS Board clinical treatment / diagnosis No decision reached August 2013
201204621 East Lothian Council policy/administration Not upheld, no recommendations August 2013
201204690 Scottish Prison Service accuracy of prisoner record Not upheld, no recommendations August 2013
201204715 Lothian NHS Board clinical treatment / diagnosis Not upheld, no recommendations August 2013
201204786 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations August 2013
201204822 A Medical Practice in the Fife NHS Board area clinical treatment / diagnosis Not upheld, no recommendations August 2013
201204850 A Medical Practice in the Tayside NHS Board area clinical treatment / diagnosis Not upheld, no recommendations August 2013
201204932 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations August 2013