Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201201829 | Fife Council | complaints handling | Some upheld, recommendations | June 2013 |
| 201201861 | Fife Council | other | Not upheld, recommendations | June 2013 |
| 201201879 | Tayside NHS Board | complaints handling | Upheld, recommendations | June 2013 |
| 201202003 | Fife Council | repairs and maintenance | Not upheld, no recommendations | June 2013 |
| 201202062 | Aberdeenshire Council | handling of application (complaints by opponents) | Some upheld, recommendations | June 2013 |
| 201202237 | Strathclyde Partnership for Transport | policy/administration | Not upheld, no recommendations | June 2013 |
| 201202328 | The City of Edinburgh Council | repairs and maintenance | Some upheld, recommendations | June 2013 |
| 201202403 | Business Stream | policy/administration | Not upheld, no recommendations | June 2013 |
| 201202594 | Fife NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2013 |
| 201202596 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | June 2013 |