Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201102927 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, no recommendations June 2013
201102968 Lothian NHS Board - Acute Division clinical treatment / diagnosis Some upheld, recommendations June 2013
201105269 Business Stream charging method / calculation Some upheld, recommendations June 2013
201105521 Falkirk Council repairs and maintenance Upheld, recommendations June 2013
201200030 North Lanarkshire Council control of pollution Some upheld, recommendations June 2013
201200172 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Some upheld, recommendations June 2013
201200180 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, no recommendations June 2013
201200183 The Golden Jubilee National Hospital clinical treatment / diagnosis Not upheld, no recommendations June 2013
201200426 Highland NHS Board communication, staff attitude, dignity, confidentiality Not upheld, no recommendations June 2013
201200723 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, recommendations June 2013