Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201202606 Scottish Water complaints handling No decision reached June 2013
201202611 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations June 2013
201202663 A Medical Practice in the Orkney NHS Board area clinical treatment / diagnosis Upheld, recommendations June 2013
201202677 Forth Valley NHS Board clinical treatment / diagnosis Upheld, recommendations June 2013
201202914 A Medical Practice in the Fife NHS Board area clinical treatment / diagnosis Not upheld, no recommendations June 2013
201203053 Scottish Borders Council handling of application (complaints by applicants) Not upheld, no recommendations June 2013
201203096 Tayside NHS Board clinical treatment / diagnosis No decision reached June 2013
201203100 Business Stream incorrect billing Some upheld, recommendations June 2013
201203319 Business Stream meter reading Some upheld, recommendations June 2013
201203348 Scottish Prison Service staff treatment Upheld, recommendations June 2013