Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201203390 | East Lothian Council | policy/administration | Not upheld, no recommendations | June 2013 |
| 201203392 | Business Stream | charging method / calculation | June 2013 | |
| 201203653 | Highlands and Islands Enterprise | policy/administration | Not upheld, no recommendations | June 2013 |
| 201203679 | A Medical Practice in the Highland NHS Board area | communication, staff attitude, dignity, confidentiality | Not upheld, recommendations | June 2013 |
| 201203825 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | June 2013 |
| 201203826 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2013 |
| 201203839 | Business Stream | policy/administration | Not upheld, no recommendations | June 2013 |
| 201204106 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, no recommendations | June 2013 |
| 201204168 | Western Isles NHS Board | policy/administration | Not upheld, recommendations | June 2013 |
| 201204206 | Horizon Housing Association Ltd | repairs and maintenance | Not upheld, no recommendations | June 2013 |