Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201104811 | A Dental Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, recommendations | May 2013 |
| 201104846 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2013 |
| 201104850 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2013 |
| 201104972 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | May 2013 |
| 201104973 | Inverclyde Council | handling of application (complaints by opponents) | Not upheld, no recommendations | May 2013 |
| 201105349 | Fife Council | policy/administration | Not upheld, no recommendations | May 2013 |
| 201105502 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2013 |
| 201200023 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2013 |
| 201200055 | Dumfries and Galloway Housing Partnership | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | May 2013 |
| 201200502 | Business Stream | debt recovery / payment fees | Not upheld, no recommendations | May 2013 |