Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201202680 | Hebridean Housing Partnership Ltd | complaints handling | Not upheld, no recommendations | May 2013 |
| 201202714 | Prospect Community Housing | repairs and maintenance | No decision reached | May 2013 |
| 201202879 | Business Stream | charging method / calculation | Not upheld, no recommendations | May 2013 |
| 201202915 | Greater Glasgow and Clyde NHS Board | policy/administration | Upheld, recommendations | May 2013 |
| 201203022 | South Lanarkshire Council | unauthorised developments: calls for enforcement action/stop and discontinuation notices | Not upheld, no recommendations | May 2013 |
| 201203038 | North Lanarkshire Council | parks, outdoor centres and facilities | Some upheld, recommendations | May 2013 |
| 201203049 | A Medical Practice in the Dumfries and Galloway NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | May 2013 |
| 201203099 | Borders NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2013 |
| 201203108 | Scottish Prison Service | access to laptop | Not upheld, no recommendations | May 2013 |
| 201203117 | University of Aberdeen | academic appeal/exam results/degree classification | Not upheld, no recommendations | May 2013 |