Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201202156 South Lanarkshire Council council tax (incl community charge) Upheld, recommendations May 2013
201202179 South Lanarkshire Council complaints handling Not upheld, recommendations May 2013
201202231 Forth Valley NHS Board clinical treatment / diagnosis Upheld, recommendations May 2013
201202323 Tayside NHS Board clinical treatment / diagnosis Upheld, recommendations May 2013
201202345 Lothian NHS Board appointments/admissions (delay, cancellation, waiting lists) Upheld, recommendations May 2013
201202435 A Medical Practice in the Ayrshire and Arran NHS Board area clinical treatment / diagnosis Upheld, no recommendations May 2013
201202449 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations May 2013
201202460 Fife Council applications, allocations, transfers & exchanges Not upheld, no recommendations May 2013
201202581 Fife Council handling of application (complaints by applicants) Upheld, no recommendations May 2013
201202678 A Medical Practice in the Forth Valley NHS Board area clinical treatment / diagnosis Not upheld, no recommendations May 2013