Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201204088 | Scottish Prison Service | behaviour related programmes (including access to) | Not upheld, no recommendations | May 2013 |
| 201204147 | Oak Tree Housing Association Ltd | estate management, open space & environment work | Not upheld, no recommendations | May 2013 |
| 201204151 | A Medical Practice in the Lothian NHS Board area | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | May 2013 |
| 201204364 | Kingdom Housing Association Ltd | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | May 2013 |
| 201204423 | Business Stream | incorrect billing | No decision reached | May 2013 |
| 201204430 | Crown Office and Procurator Fiscal Service | failure to provide information | Upheld, no recommendations | May 2013 |
| 201204493 | Scottish Prison Service | personal property | Not upheld, no recommendations | May 2013 |
| 201205198 | West Lothian Council | handling of application (complaints by applicants) | Not upheld, no recommendations | May 2013 |
| 201101537 | The City of Edinburgh Council | policy/administration | Some upheld, recommendations | April 2013 |
| 201102497 | Glasgow Caledonian University | policy/administration | Upheld, recommendations | April 2013 |