Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201103288 | Forestry Commission Scotland | policy/administration | Some upheld, recommendations | April 2013 |
| 201103307 | Care Inspectorate | complaints handling | Not upheld, recommendations | April 2013 |
| 201103610 | South Ayrshire Council | policy/administration | Some upheld, recommendations | April 2013 |
| 201103626 | University of Abertay Dundee | policy/administration | Upheld, recommendations | April 2013 |
| 201104012 | A Dental Practice in the Greater Glasgow and Clyde NHS Board area | complaints handling | Upheld, recommendations | April 2013 |
| 201104070 | Scottish Water | sewer flooding - external | Some upheld, action taken by body to remedy, recommendations | April 2013 |
| 201104276 | South Lanarkshire Council | policy/administration | Some upheld, action taken by body to remedy, recommendations | April 2013 |
| 201104623 | Queen Margaret University | teaching and supervision | Some upheld, recommendations | April 2013 |
| 201104648 | The City of Edinburgh Council | policy/administration | Some upheld, recommendations | April 2013 |
| 201104937 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | April 2013 |