Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201203730 Scottish Prison Service progression Not upheld, no recommendations April 2013
201203824 Scottish Prison Service personal property Not upheld, no recommendations April 2013
201203841 Scottish Prison Service personal property Not upheld, no recommendations April 2013
201203871 Scottish Ambulance Service complaints handling Some upheld, recommendations April 2013
201204154 Tayside NHS Board appointments/admissions (delay, cancellation, waiting lists) Not upheld, no recommendations April 2013
201204481 A Medical Practice in the Greater Glasgow and Clyde NHS Board area lists Upheld, action taken by body to remedy, no recommendations April 2013
201204499 The City of Edinburgh Council parking Not upheld, no recommendations April 2013
201003813 Argyll and Bute Council handling of application (complaints by opponents) Not upheld, no recommendations March 2013
201004490 A Medical Practice in the Highland NHS Board area clinical treatment / diagnosis Not upheld, no recommendations March 2013
201004603 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Some upheld, action taken by body to remedy, no recommendations March 2013