Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201203273 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | April 2013 |
| 201203355 | Scottish Prison Service | progression | Upheld, recommendations | April 2013 |
| 201203440 | A Medical Practice in the Lothian NHS Board area | communication, staff attitude, dignity, confidentiality | Upheld, action taken by body to remedy, no recommendations | April 2013 |
| 201203443 | Scottish Prison Service | testing for controlled drugs and alcohol | Upheld, recommendations | April 2013 |
| 201203444 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | other | Not upheld, no recommendations | April 2013 |
| 201203449 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | April 2013 |
| 201203562 | Scottish Prison Service | progression | Not upheld, no recommendations | April 2013 |
| 201203601 | Tayside NHS Board | clinical treatment / diagnosis | Upheld, recommendations | April 2013 |
| 201203650 | Dumfries and Galloway Council | policy/administration | Not upheld, no recommendations | April 2013 |
| 201203652 | East Lothian Council | repairs and maintenance | Not upheld, no recommendations | April 2013 |