Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201201461 Student Awards Agency for Scotland handling of application Some upheld, recommendations February 2013
201201815 Scottish Prison Service behaviour related programmes (including access to) Some upheld, action taken by body to remedy, recommendations February 2013
201201828 Scottish Prison Service progression Not upheld, no recommendations February 2013
201201873 A Medical Practice in the Orkney NHS Board area clinical treatment; diagnosis Not upheld, no recommendations February 2013
201201919 Scottish Prison Service policy/administration Not upheld, no recommendations February 2013
201202056 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment; diagnosis Upheld, recommendations February 2013
201202069 A Dentist in the Lanarkshire NHS Board area clinical treatment; diagnosis Not upheld, no recommendations February 2013
201202177 Perth and Kinross Council handling of application (complaints by opponents) Not upheld, action taken by body to remedy, no recommendations February 2013
201202187 A Pharmacy in the Highland NHS Board area policy/administration Some upheld, recommendations February 2013
201202296 The City of Edinburgh Council repairs and maintenance of housing stock (incl dampness and infestations) Not upheld, no recommendations February 2013