Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201200590 The City of Edinburgh Council handling of application (complaints by opponents) Some upheld, recommendations February 2013
201200667 Borders NHS Board communication; staff attitude; dignity; confidentiality Some upheld, recommendations February 2013
201200720 Crown Office and Procurator Fiscal Service policy/administration Upheld, action taken by body to remedy, recommendations February 2013
201200863 Fife NHS Board clinical treatment; diagnosis Some upheld, no recommendations February 2013
201200895 East Dunbartonshire Council handling of application (complaints by opponents) Some upheld, recommendations February 2013
201200930 A Dental Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment; diagnosis Upheld, recommendations February 2013
201200942 Greater Glasgow and Clyde NHS Board clinical treatment; diagnosis Some upheld, recommendations February 2013
201200956 Dumfries and Galloway Council policy/administration Not upheld, no recommendations February 2013
201201082 Parkhead Housing Association Ltd neighbour disputes and anti-social behaviour Some upheld, action taken by body to remedy, recommendations February 2013
201201210 Business Stream Ltd debt recovery / payment fees Some upheld, action taken by body to remedy, recommendations February 2013