Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201202313 NHS National Services Scotland communication; staff attitude; dignity; confidentiality Some upheld, action taken by body to remedy, no recommendations February 2013
201202342 Highland NHS Board clinical treatment; diagnosis Not upheld, recommendations February 2013
201202343 Lanarkshire NHS Board communication; staff attitude; dignity; confidentiality Not upheld, action taken by body to remedy, no recommendations February 2013
201202544 A Medical Practice in the Highland NHS Board area clinical treatment; diagnosis Not upheld, no recommendations February 2013
201202728 Scottish Prison Service policy/administration Not upheld, no recommendations February 2013
201202733 Business Stream Ltd meter reading Some upheld, action taken by body to remedy, no recommendations February 2013
201202768 The City of Edinburgh Council planning; policy/administration Not upheld, no recommendations February 2013
201202867 Tayside NHS Board clinical treatment; diagnosis Not upheld, no recommendations February 2013
201203000 NHS 24 clinical treatment; diagnosis No decision reached February 2013
201203005 Greater Glasgow and Clyde NHS Board clinical treatment; diagnosis Not upheld, no recommendations February 2013