Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201200612 | Business Stream Ltd | charging method / calculation | Upheld, recommendations | January 2013 |
| 201200710 | Aberdeen City Council | finance - rent | Not upheld, no recommendations | January 2013 |
| 201200718 | Scottish Prison Service | special escorted leave | Upheld, recommendations | January 2013 |
| 201200876 | Business Stream Ltd | complaints handling | Upheld, recommendations | January 2013 |
| 201201215 | Orkney Islands Council | complaints handling (incl social work complaints procedures) | Upheld, recommendations | January 2013 |
| 201201260 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2013 |
| 201201288 | Hebridean Housing Partnership Ltd | neighbour problems | Not upheld, no recommendations | January 2013 |
| 201201320 | The Robert Gordon University | academic appeal/exam results/degree classification | Not upheld, no recommendations | January 2013 |
| 201201354 | Office of the Scottish Charity Regulator | complaints handling | Some upheld, recommendations | January 2013 |
| 201201400 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2013 |