Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201104091 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2013
201104291 Business Stream Ltd incorrect billing Some upheld, recommendations January 2013
201104307 A Practice in the Fife NHS Board area clinical treatment / diagnosis Some upheld, recommendations January 2013
201104504 Fife NHS Board clinical treatment / diagnosis Some upheld, recommendations January 2013
201104512 Angus Council handling of application (complaints by opponents) Not upheld, no recommendations January 2013
201104653 A Dentist in the Borders NHS Board area clinical treatment / diagnosis Not upheld, no recommendations January 2013
201104793 Scottish Prison Service personal property Not upheld, recommendations January 2013
201104845 Lothian NHS Board clinical treatment / diagnosis Some upheld, recommendations January 2013
201104934 Business Stream Ltd water pressure Some upheld, recommendations January 2013
201105350 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2013