Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201105498 | Lothian NHS Board | admission, discharge and transfer procedures | Some upheld, recommendations | January 2013 |
| 201200020 | Scottish Prison Service | medical assessments/reports | No decision reached | January 2013 |
| 201200229 | Glasgow City Council | complaints handling (incl social work complaints procedures) | Not upheld, no recommendations | January 2013 |
| 201200321 | Business Stream Ltd | policy/administration | Some upheld, recommendations | January 2013 |
| 201200472 | Midlothian Council | handling of application (complaints by opponents) | Not upheld, no recommendations | January 2013 |
| 201200540 | North Lanarkshire Council | maintenance and repair of roads | Some upheld, recommendations | January 2013 |
| 201200544 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2013 |
| 201200585 | Scottish Prison Service | visits | Some upheld, recommendations | January 2013 |
| 201200592 | Business Stream Ltd | charging method / calculation | Not upheld, no recommendations | January 2013 |
| 201200608 | Dumfries and Galloway NHS Board | clinical treatment/diagnosis | No decision reached | January 2013 |