Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201103939 | Scottish Ambulance Service | Policy/administration | Upheld, recommendations | July 2012 |
| 201104061 | Scottish Prison Service | Access to Medical Care/Treatment | Upheld, recommendations | July 2012 |
| 201104125 | Scottish Prison Service | Personal Property | Not upheld, action taken by body to remedy, no recommendations | July 2012 |
| 201104148 | Business Stream Ltd | Meter reading | Not upheld, recommendations | July 2012 |
| 201104153 | University of the Highlands and Islands | Teaching and supervision | Not upheld, action taken by body to remedy, no recommendations | July 2012 |
| 201104296 | Grampian NHS Board | Communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | July 2012 |
| 201104363 | Scottish Prison Service | Policy/Administration | Some upheld, recommendations | July 2012 |
| 201104398 | Scottish Prison Service | Complaints Handling | Not upheld, no recommendations | July 2012 |
| 201104416 | Scottish Prison Service | Progression | Not upheld, action taken by body to remedy, no recommendations | July 2012 |
| 201104453 | Skills Development Scotland | Policy/administration | Not upheld, no recommendations | July 2012 |