Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201104524 | Mental Welfare Commission for Scotland | Policy/administration | Some upheld, action taken by body to remedy, no recommendations | July 2012 |
| 201104528 | A Medical Practice in the Lanarkshire NHS Board area | Appointments/Admissions (delay, cancellation, waiting lists) | Not upheld, no recommendations | July 2012 |
| 201104549 | Scottish Water | Damage caused / compensation | Not upheld, no recommendations | July 2012 |
| 201104634 | University of Aberdeen | Admissions | Not upheld, no recommendations | July 2012 |
| 201104820 | Scottish Water | Damage caused / compensation | Not upheld, no recommendations | July 2012 |
| 201104877 | Scottish Prison Service | Disciplinary Charges - Orderly Room Proceedings | Not upheld, no recommendations | July 2012 |
| 201104879 | Scottish Prison Service | Visits | Not upheld, action taken by body to remedy, no recommendations | July 2012 |
| 201104902 | Scottish Water | Policy/administration | Not upheld, no recommendations | July 2012 |
| 201104967 | Scottish Prison Service | Visits | Some upheld, recommendations | July 2012 |
| 201105057 | Scottish Prison Service | Disciplinary Charges - Orderly Room Proceedings | Upheld, recommendations | July 2012 |