Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201105087 Renfrewshire Council Policy/administration Not upheld, no recommendations July 2012
201105297 Scottish Prison Service Disciplinary Charges - Orderly Room Proceedings Not upheld, no recommendations July 2012
201200021 A Medical Practice in the Tayside NHS Board area Communication, staff attitude, dignity, confidentiality Not upheld, no recommendations July 2012
201200045 Greater Glasgow and Clyde NHS Board - Acute Services Division Communication, staff attitude, dignity, confidentiality Upheld, action taken by body to remedy, no recommendations July 2012
201201008 Scottish Prison Service disciplinary charges - orderly room proceedings Some upheld, action taken by body to remedy, no recommendations June 2012
201003190 Fife Council Children in care; taken into care; child abuse; custody of children Not upheld, no recommendations June 2012
201004820 Lanarkshire NHS Board clinical treatment; diagnosis Some upheld, recommendations June 2012
201005181 Greater Glasgow and Clyde NHS Board clinical treatment; diagnosis Some upheld, action taken by body to remedy, no recommendations June 2012
201005261 Dundee City Council Neighbour disputes and anti-social behaviour Not upheld, no recommendations June 2012
201005309 Lothian NHS Board clinical treatment; diagnosis Upheld, recommendations June 2012