Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Investigation Reports
| Report number | Organisation | Report Date | |
|---|---|---|---|
| 201005204 | The City of Edinburgh Council | November 2011 | View PDF |
| 201002913 | Tayside NHS Board | October 2011 | View PDF |
| 201003897 | Grampian NHS Board | October 2011 | View PDF |
| 201004176 | Highland NHS Board | October 2011 | View PDF |
| 201004452 | A Medical Practice, Fife NHS Board | October 2011 | View PDF |
| 200800448 | Lothian NHS Board | August 2011 | View PDF |
| 200904711 | Scottish Borders Council | August 2011 | View PDF |
| 201001620 | Dumfries and Galloway NHS Board | August 2011 | View PDF |
| 201002030 | Lothian NHS Board | August 2011 | View PDF |
| 201002636 | Greater Glasgow and Clyde NHS Board - Acute Services Division | August 2011 | View PDF |