Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Investigation Reports
| Report number | Organisation | Report Date | |
|---|---|---|---|
| 200502301 200600457 | NHS24 and Lanarkshire NHS Board | May 2008 | View PDF |
| 200502524 | Aberdeen City Council | May 2008 | View PDF |
| 200503162 200602726 200700502 | A Medical Practice, Lanarkshire NHS Board, Lanarkshire NHS Board and Greater Glasgow and Clyde NHS Board | May 2008 | View PDF |
| 200600141 | The Highland Council | May 2008 | View PDF |
| 200600312 | Scottish Environment Protection Agency | May 2008 | View PDF |
| 200600345 | Greater Glasgow and Clyde NHS Board | May 2008 | View PDF |
| 200600373 | Ayrshire and Arran NHS Board | May 2008 | View PDF |
| 200600377 | Highland NHS Board | May 2008 | View PDF |
| 200600586 | Midlothian Council | May 2008 | View PDF |
| 200600755 | The City of Edinburgh Council | May 2008 | View PDF |