Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201705936 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2019 |
| 201706201 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | May 2019 |
| 201706213 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | May 2019 |
| 201707418 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | May 2019 |
| 201707514 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | May 2019 |
| 201707681 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2019 |
| 201707713 | Inverclyde Health and Social Care Partnership | record keeping | Not upheld, no recommendations | May 2019 |
| 201708023 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2019 |
| 201708311 | Fife NHS Board | admission / discharge / transfer procedures | Not upheld, no recommendations | May 2019 |
| 201708376 | Highland NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2019 |