Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201806073 | Dumfries and Galloway Council | child services and family support | Upheld, recommendations | June 2019 |
| 201806265 | East Dunbartonshire Council | secondary school | Some upheld, recommendations | June 2019 |
| 201806748 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | June 2019 |
| 201807147 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2019 |
| 201807926 | Heriot-Watt University | academic appeal / exam results / degree classification | Upheld, recommendations | June 2019 |
| 201807981 | Fife Health and Social Care Partnership | nurses / nursing care | Not upheld, no recommendations | June 2019 |
| 201808445 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | June 2019 |
| 201808779 | South Ayrshire Council | policy / administration | Some upheld, recommendations | June 2019 |
| 201809490 | Scottish Prison Service | bullying / victimisation | Resolved, no recommendations | June 2019 |
| 201608499 | Clear Business Water | incorrect billing | Upheld, recommendations | May 2019 |