Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201803233 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2019 |
| 201803525 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | June 2019 |
| 201803955 | Grampian NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | June 2019 |
| 201804706 | Argyll and Bute Health and Social Care Partnership | child services and family support | Upheld, recommendations | June 2019 |
| 201804843 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2019 |
| 201804988 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2019 |
| 201805197 | A Medical Practice in the Tayside NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | June 2019 |
| 201805210 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | June 2019 |
| 201805245 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2019 |
| 201805988 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | June 2019 |