Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201300409 | Ayrshire and Arran NHS Board | communication, staff attitude, dignity, confidentiality | Upheld, recommendations | February 2014 |
| 201300527 | Scottish Prison Service | sentence planning | Upheld, recommendations | February 2014 |
| 201300592 | Scottish Prison Service | use of restraints | Some upheld, recommendations | February 2014 |
| 201300633 | Melville Housing Association Ltd | right to buy | Upheld, recommendations | February 2014 |
| 201300658 | A Dentist in the Fife NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | February 2014 |
| 201300781 | The Highland Council | homeless person issues | Not upheld, recommendations | February 2014 |
| 201300938 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | February 2014 |
| 201301023 | The Moray Council | terminations of tenancy | Upheld, recommendations | February 2014 |
| 201301024 | Greater Glasgow and Clyde NHS Board - Acute Services Division | appointments/admissions (delay, cancellation, waiting lists) | Not upheld, no recommendations | February 2014 |
| 201301026 | Shire Housing Association Ltd | improvements and renovation | Not upheld, no recommendations | February 2014 |