Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201301043 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, action taken by body to remedy, no recommendations | February 2014 |
| 201301078 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | February 2014 |
| 201301094 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | February 2014 |
| 201301095 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | February 2014 |
| 201301159 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | February 2014 |
| 201301205 | Lothian NHS Board | clinical treatment / diagnosis | Upheld, no recommendations | February 2014 |
| 201301254 | The City of Edinburgh Council | statutory notices | Not upheld, recommendations | February 2014 |
| 201301309 | Forth Valley NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Upheld, recommendations | February 2014 |
| 201301487 | Business Stream | charging method / calculation | Some upheld, recommendations | February 2014 |
| 201301491 | Fife NHS Board | clinical treatment / diagnosis | Upheld, recommendations | February 2014 |