Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201201479 Dumfries and Galloway Housing Partnership neighbour disputes and antisocial behaviour Some upheld, recommendations December 2013
201201563 Scottish Prison Service earnings Not upheld, no recommendations December 2013
201201727 Business Stream leakage Some upheld, recommendations December 2013
201201811 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2013
201201876 Greater Glasgow and Clyde NHS Board - Acute Services Division nurses / nursing care Some upheld, recommendations December 2013
201202395 Glasgow City Council repairs and maintenance Not upheld, no recommendations December 2013
201202397 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, recommendations December 2013
201202564 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2013
201202800 Business Stream charging method / calculation Upheld, recommendations December 2013
201202871 Business Stream charging method / calculation Upheld, recommendations December 2013