Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201300103 | Scottish Prison Service | clothing | Not upheld, recommendations | December 2013 |
| 201300114 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | December 2013 |
| 201300155 | Lothian NHS Board | complaints handling | Not upheld, recommendations | December 2013 |
| 201300160 | Business Stream | charging method / calculation | Upheld, recommendations | December 2013 |
| 201300186 | The City of Edinburgh Council | council tax | Not upheld, no recommendations | December 2013 |
| 201300193 | Argyll and Bute Council | housing statutory repair notices | Some upheld, recommendations | December 2013 |
| 201300219 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | December 2013 |
| 201300251 | Aberdeen City Council | repairs and maintenance | Upheld, recommendations | December 2013 |
| 201300258 | Greater Glasgow and Clyde NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Upheld, recommendations | December 2013 |
| 201300285 | Scottish Prison Service | accuracy of prisoner record | Not upheld, no recommendations | December 2013 |