Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201204796 | A Council | primary school | Not upheld, no recommendations | December 2013 |
| 201204838 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | December 2013 |
| 201204978 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | December 2013 |
| 201205065 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | December 2013 |
| 201205097 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | December 2013 |
| 201205167 | University of Edinburgh | academic appeal/exam results/degree classification | Not upheld, no recommendations | December 2013 |
| 201205182 | The Highland Council | handling of application (complaints by opponents) | Not upheld, no recommendations | December 2013 |
| 201205352 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | December 2013 |
| 201205407 | A Council | neighbour disputes and antisocial behaviour | Some upheld, recommendations | December 2013 |
| 201300094 | Aberdeenshire Council | handling of application (complaints by applicants) | Not upheld, no recommendations | December 2013 |