Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201203596 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations December 2013
201203658 Lothian NHS Board clinical treatment / diagnosis Some upheld, recommendations December 2013
201203665 Tayside NHS Board appliances, equipment & premises Some upheld, recommendations December 2013
201203866 Aberdeenshire Council handling of application (complaints by opponents) Not upheld, recommendations December 2013
201203891 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations December 2013
201204104 Castle Rock Edinvar Housing Association neighbour disputes and antisocial behaviour Upheld, recommendations December 2013
201204208 Fife Council estate management, open space & environment work Not upheld, no recommendations December 2013
201204604 The Highland Council handling of application (complaints by opponents) Not upheld, no recommendations December 2013
201204708 Business Stream incorrect billing Not upheld, no recommendations December 2013
201204744 Forth Valley NHS Board appointments/admissions (delay, cancellation, waiting lists) Upheld, recommendations December 2013