Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201300408 Dumfries and Galloway Council council tax Not upheld, no recommendations December 2013
201300450 Highland NHS Board clinical treatment / diagnosis Upheld, recommendations December 2013
201300452 Business Stream charging method / calculation Not upheld, no recommendations December 2013
201300533 Tayside NHS Board clinical treatment / diagnosis Not upheld, recommendations December 2013
201300546 Scottish Prison Service complaints handling Not upheld, no recommendations December 2013
201300588 Scottish Prison Service accuracy of prisoner record Upheld, recommendations December 2013
201300623 Scottish Qualifications Authority communication staff attitude and confidentiality Upheld, recommendations December 2013
201300718 Fife College other Some upheld, recommendations December 2013
201300729 Scottish Prison Service complaints handling Upheld, recommendations December 2013
201300737 Renfrewshire Council policy/administration Upheld, no recommendations December 2013