Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201100976 | Inverclyde Council | policy/administration | Upheld, recommendations | September 2013 |
| 201101548 | Glasgow City Council | handling of application (complaints by opponents) | Some upheld, recommendations | September 2013 |
| 201102074 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | September 2013 |
| 201103503 | Fife Council | complaints handling (incl social work complaints procedures) | Some upheld, recommendations | September 2013 |
| 201103803 | Fife Council | public health & civic government acts - nuisances/problems in/around buildings | Not upheld, no recommendations | September 2013 |
| 201104532 | Forth Valley NHS Board | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | September 2013 |
| 201104985 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2013 |
| 201105518 | Business Stream | policy/administration | Upheld, recommendations | September 2013 |
| 201200094 | Business Stream | charging method / calculation | Not upheld, action taken by body to remedy, no recommendations | September 2013 |
| 201200437 | Forth Valley NHS Board | clinical treatment / diagnosis | Some upheld, no recommendations | September 2013 |