Easter break office closure
We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201202464 | Scottish Borders Council | policy/administration | Some upheld, no recommendations | September 2013 |
| 201202561 | Care Inspectorate | regulation of care | Some upheld, recommendations | September 2013 |
| 201202656 | Fife Council | repairs and maintenance | Upheld, recommendations | September 2013 |
| 201202717 | Business Stream | charging method / calculation | Not upheld, no recommendations | September 2013 |
| 201202737 | An Optician in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2013 |
| 201202822 | A Dentist in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | September 2013 |
| 201202845 | The Highland Council | handling of application (complaints by opponents) | Not upheld, no recommendations | September 2013 |
| 201202858 | Perth and Kinross Council | handling of application (complaints by opponents) | Some upheld, recommendations | September 2013 |
| 201202881 | Business Stream | meter reading | Upheld, recommendations | September 2013 |
| 201203006 | Orkney NHS Board | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | September 2013 |